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Returns and Cancellations

Returns and Cancellations Policy

We at Cheap Fares Finder are committed to providing a friendly and courteous customer experience. We understand things may not always go as planned. If a refund/cancellation request is received within 24 hours of the booking confirmation, we can issue a full refund (minus applicable service charges).

We recommend that you thoroughly review all travel details immediately upon receiving them to make sure they are correct, as most of our airline tickets, hotels, pre-paid car rentals, vacation packages and service fees are non-refundable after 24 hours of booking.Rest assured - if your waiver is approved by the travel supplier we will be able to process your refund. All return requests and cancellations can only be processed by calling us at (888) 570-2690.We can accept refund requests only if the following conditions have been met:

  • you have applied for a cancellation and refund with us and if the fare rules provide for cancellation and refunds;
  • you are not a "no show" (most "no show" bookings are in-eligible for any waiver from suppliers for refund processing); and
  • we are able to secure waivers from suppliers to process this requested cancellation and refund.

All refund requests are processed in a sequential format. Once you have provided our customer service agent with your cancellation request, we will then send you an email notification that your request has been received. A time frame will then be determined by the travel supplier for processing of the refund.

Cancellation Password - For your security, bookings may only be cancelled over the phone, and not by email or web chat. When requesting Cheap Fares Finder to cancel a booking on your behalf, our agents will send you an email with a unique Cancellation Password to the e-mail you entered when the booking was created. Please provide the Cancellation Password to our agents when asked, to complete your cancellation request. If you cannot access your email and provide your Cancellation Password, we may not be able to process your request for cancellation. The Cancellation Password will expire within 3 hours of issuance. If your Cancellation Password expired before we were able to process your request please call us back to obtain a new Cancellation Password.