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What is the Southwest Airlines Cancellation Policy?

Are you planning to cancel your Southwest Airlines booking? Customers often face issues where they have no choice, and then there is the only option left which is to call off the booking. But if you are worried about the refund, then you need to understand its cancellation policy because airlines change their policies from time to time, and there is a high possibility that if you proceed with the cancellation and you don?t have knowledge of the current policies then you may have to pay some penalties or you may receive the refund amount after deducting the penalty.

So, before canceling the reservation, you should know about its rules and regulations.

The policies that are essential for booking cancellation

Its flight cancellation policy permits passengers to change their plans without incurring any fees or penalties. It gives the most reliable details on knowing and understanding the concept of flight cancellation.

  • According to the airline, passengers can cancel a reserved flight online by using the airline's official web page or by getting in touch with a customer service agent but if they reserved the flight using third-party web pages then to cancel the reservation customers are required to contact the customer service department of the third party agency.
  • You can cancel your flight ticket without paying any penalty or extra costs up to one day after confirming your flight, but if you cancel your flight after a day of booking, cancellation fees apply.
  • It offers several cancellation fees that vary by route and class of travel.
  • If the passenger meets with an accident and is unable to travel, then by submitting the medical report passengers can cancel the booking without paying any extra charges for this.

If a customer dies, the airline passenger can cancel the booking and receive the total amount back in their original bank by submitting the death certificate.

Southwest Airlines Cancellation Policies - Refundable vs. Non-refundable Fares

This airline manages refundable and non-refundable air tickets differently when considering cancellations and flight ticket rebooking:

Refundable Fare:

Refundable fares can be cancelled anytime and any day and the total amount is refunded to your original payment method, such as PayPal, Credit Card, etc.
For flight ticket re-booking after the cancellation of the ticket under refundable ticket, then the airline gives priority to alternative flights at no extra cost under this flight booking.

Non-Refundable Fare:

Non-refundable fares give cost savings but come with some limitations which means If you cancel a ticket under a non-refundable flight then you will receive an amount refund as a form of credit point. 

What is the Southwest No Show policy?

This airline provides a no-show policy, and under this policy, if you don?t cancel your booking and don?t show up for your departure, you need to pay the penalty or the funds used for that reservation. To avoid losing your fare, cancel your reserved flight as soon as possible, even if you can?t go through.

What is the cancellation policy for Southwest Airlines business class?

According to the airline business class cancellation policy, these types of tickets are classed as ?refundable,? which means that if a passenger cancels their reservation at least 10 minutes before their flight scheduled to leave, then they will get a full refund if they cancel after 10 minutes of their scheduled flight time then he or will get the refund back as a form of credit point. Still, they are allowed to cancel their booking.

What is the Southwest Airlines Refund Policy?

According to the refund rules and regulations, you can only request a refund if you reserve the flight online using its official web page https://www.southwest.com/ or by speaking with the airline's customer service agent.

  • Here, you will only be eligible for a total return if you cancel a ticket within 24 hours of the scheduled departure date and time.

The full amount after cancellation refund can only be obtained if the ticket was issued at least one week before the flight departure date and time.

How long does it take to get a refund from Southwest Airlines?

Usually, it will take 7 to 10 working days to return the money to your bank account. But if you don?t get the refund, then don?t worry because, within 30 days, you will get a guaranteed return; otherwise, you can contact its customer service agent and ask for assistance. 

How do I contact Southwest Airlines Customer Service?

If you want to contact the airline customer service department, then there are some methods available, and using these methods or alternatives, you can contact the airline easily. These methods include live chat, email method, social media assistance, talking to the agent of the airline, etc. However, one of the best methods to contact the airline immediately is to speak to the agent.  With the help of the agent, you will get instant solutions. To speak with the agent, you are required to call its customer service number, which is +1 800 435 9792. After that, you are required to follow the simple commands of the recorded audio, which is also known as the IVR menu system. Here you need to:

  • Pick the language first, such as English, Spanish, Mexican, etc.
  • Then, you need to select the topic that you want to discuss using the IVR menu commands.

When all the commands end then within a few moments your call will be redacted to the airline customer service department where the available agent will assist you in getting the solutions. 

Does Southwest Airlines have 24 Hours Cancellation Policy?

Yes, if a passenger confirms their reservation but wants to cancel the ticket due to any issue and wants a full refund, then it is essential to understand that if they cancel the booking within 24 hours after confirming the fight, then he or she can get a total refund without deduction of any amount. 

In conclusion, after reading all the above details, you now have enough information about the airline's cancellation policy. 

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